Privacy Policy

Surface.nz is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, store and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect and store the following information when you interact with our website:

• Your name
• Email address
• Phone number
• Company or project details (if provided)
• Any other information submitted via our contact forms or email communications

We do not collect sensitive financial information or use cookies for tracking unless explicitly stated.

2. How We Use Your Information

We collect your personal information to:

• Respond to your enquiries or requests
• Provide quotes or project proposals
• Improve our customer service and website performance
• Communicate with you regarding ongoing or future projects

We will not use your information for direct marketing unless you have given explicit consent.

3. Sharing of Information

We will never sell or rent your personal information. We may share your data with:

• Service providers who assist us in operating our business (e.g., web hosting, email services)
• Professional advisors or contractors working on specific projects when required
• Trusted contractors or service providers working directly with us on your project
• Third parties where required by law (e.g. to comply with legal obligations)

All third-party partners are required to protect your information to the same standards we do.

4. Storage and Security

Your information is stored securely on encrypted servers and is accessible only by authorised personnel. We take reasonable steps to protect your data from loss, misuse, unauthorised access or disclosure.

5. Access and Correction

You have the right to request access to or correction of any personal information we hold about you. To do so, please contact us at ryan@surface.nz.

6. Third-Party Links

Our website may contain links to third-party sites such as ArchiPro, Instagram or other partner websites. We are not responsible for the content or privacy practices of these sites.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated Last Updated date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is being handled, please contact:

Surface
7 Faraday Street, Parnell, Auckland 1051
ryan@surface.nz